Last updated: October 7, 2025

1. Introduction

NextShop99 respects your privacy. This Privacy Policy explains what personal
information we collect, how we use it, how we protect it, and your choices.

2. Information we collect

• Information you give us: name, email, phone number, shipping & billing
  address, payment information (tokenized by our payment processor), order
  details, and any messages you send to customer support.
• Automatically collected information: device and browser information, IP address, cookies
  and usage data to improve the site and for analytics.
• Third-party sources:
  We may receive information from partners (e.g., payment processors,
  shipping carriers) required to fulfill orders.

3. How we use your information

• To process and ship orders, handle returns, and manage
  refunds.
• To communicate order updates, support requests, and
  marketing (if you opt in).
• To prevent fraud and enforce our terms.
• To analyze and improve our website and offerings
  (analytics, A/B testing).

4. Sharing your information

We do not sell your personal data. We share necessary data with:

• Payment processors (Stripe, PayPal, etc.) to process
  payments.
• Shipping carriers to deliver orders.
• Service providers who help run our website (hosting,
  email, analytics).
• When required by law (court orders, lawful requests) or
  to protect rights and safety.

5. Cookies & tracking

We use cookies and similar technologies for site functionality, analytics, and
advertising. You can manage cookie preferences in your browser.

6. Your rights

Depending on your location you may have rights to access, correct, or delete
personal data, and to opt out of certain processing (like marketing). To
exercise rights, contact us at Support@nextshop99.com.

7. Data retention & security

We retain order and account information as long as necessary to provide
services and meet legal obligations. We use industry-standard measures to
protect your data but cannot guarantee 100% security.

8. Children

Our services are not intended for children under 13. We do not knowingly
collect personal data from children under 13.

9. Changes to this policy

We may update this policy. Changes will be posted with a revised “Last updated”
date.

Contact:
If you have questions about this policy or your data, email Support@nextshop99.com

Effective: October 7, 2025

1. Overview

We accept returns and offer refunds within 10 days from the delivery
date for most eligible items. Items must be returned in original condition and
packaging (unused, tags attached). Refunds issued to the original payment
method.

2. What’s eligible

• Eligible: defective items, items that arrived damaged,
  or items you wish to return unused within 10 days.
• Not eligible: final sale items, downloadable/digital
  products, gift cards, personalized/custom-made items (unless defective).

3. Return shipping & costs

• If the return is due to our error
  (defective/damaged/wrong item), we cover return shipping.
• For buyer-chosen returns (change of mind), return
  shipping costs are the customer’s responsibility unless we offer prepaid
  labels.
• We recommend using tracked shipping and insuring
  high-value returns — we are not responsible for items lost in return
  transit unless a prepaid label was provided.

4. How to start a return

1. Contact support within 10 days at Support@nextshop99.com with
   your order number and reason for return.
2. We’ll issue a Return Authorization (RA) and return
   address or provide a prepaid label when applicable.
3. Pack item securely and include proof of purchase. Ship
   within the timeframe provided in the RA.

5. Refund processing time

Once we receive and inspect the returned item, refunds are typically processed
within 5–8 business days. The time until the refund appears on your
statement depends on your bank/card issuer.

6. Exchanges & store credit

If you prefer an exchange or store credit, let us know when requesting the
return — we’ll provide options based on stock availability.

7. Faulty or damaged items

If your item arrives damaged/defective, contact us immediately with photos of
the damage and packaging. We’ll fast-track a replacement or refund and cover
return postage when applicable.

8. Questions

Email returns & refunds: Support@nextshop99.com Include order number and photos (if
damaged).

Effective: October 7, 2025

1. Processing time

Orders are usually processed within 1 business day. Orders placed on
weekends or public holidays begin processing on the next business day.

2. Shipping timelines (domestic)

For domestic orders (within United States): estimated delivery is 3–7
business days after processing. This is our maximum expected transit window
for standard shipping, though some rural areas or unexpected carrier delays may
vary.

3. Expedited shipping

Faster shipping options (e.g., 2-day, overnight) are available at checkout for
an additional fee. Delivery times refer to carrier transit times and are not
guaranteed in cases of force majeure.

4. International shipping

For international orders, transit times vary by destination and customs
processing — typically 10–21 business days. Customers are responsible
for duties, taxes, and customs fees unless otherwise stated.

5. Shipping carriers & tracking

We ship with trusted carriers (USPS/UPS/FedEx/Local carriers). Tracking numbers
are emailed once the order ships. If you don’t receive tracking within 48 hours
after order confirmation, contact support.

6. Shipping costs

Shipping costs are calculated at checkout based on weight, dimensions,
destination, and selected service. We may offer free shipping promotions that
have terms and minimum order values.

7. Lost or delayed packages

If tracking shows delivery but you did not receive your package, contact us at Support@nextshop99.com and we’ll open an investigation with
the carrier. For lost-in-transit packages, we’ll assist with claims as allowed
by carrier policies.

8. Order changes & cancellations

To change or cancel an order, contact us as soon as possible. Once an order has
shipped, we may not be able to cancel; in that case, please follow the returns
process.

9. Address accuracy

Please ensure your shipping address is correct. We are not responsible for
delays or non-delivery due to incorrect addresses provided at checkout. If you
request redelivery or address change with the carrier, additional charges may
apply.

Contact:

For shipping questions or urgent issues, email Support@nextshop99.com or use the contact form on our site https://nextshop99.com/pages/contact